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Have a question or need a hand? Send us a message and our support team will get back to you within 1–2 business days.
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Our location
Milwaukee, Wisconsin
7343 N Teutonia Ave, Unit 7 · 53209 · United States
FAQ
Common questions
Search for an instant answer before opening a ticket.
How long does a conversion take?
Most document and image conversions finish in a few seconds. Larger files and AI Extract jobs are processed asynchronously, you'll see a live status while it runs.
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Are my uploaded files kept private?
Yes. Files are processed on indox infrastructure and auto-expire from R2 storage within 24 hours. We never share or inspect your document content.
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What file formats are supported?
PDF, DOCX, PPTX, XLSX, HTML and images (PNG/JPG), plus audio and other formats. See the Tools page for the full conversion matrix.
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How do I manage billing or credits?
Visit the Pricing page to change plans, or open your account dashboard to view credit balance and invoices. Email us if anything looks off.
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